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What happens now?

You've just placed your order! Let me be the first to say thank you, every order is special and we will work hard to make sure your items are safe, protected and delivered on time. But now what?


1. Fill in the delivery form

Once you have placed your order you will be directed to our delivery form. This form is for you to fill out, giving us the important infomation such as box delivery date, box pick-up date and re-delivery date, as well as addresses. Once you have filled out this form we will work at preparing your order and scheduling in your dates. If we are unable to deliver on the dates you have chosen we will let you know ASAP!


2. Box delivery date

The day before the box delivery date we will send you an email with the expected delivery time. Our times are between 9am-6pm Mon-Fri. We will drop off your boxes in your reception/postal room, the boxes will have your name and order number on, so that they can be easily seen and recognised. once you have got your boxes, you can start to pack!


3. Box Pick-up date

On your pick-up date, please make sure all items are in the reception/postal room ready for collection. You don't need to be there for this but we are always happy to meet our customers and answer any questions you might have! If you have more or less items than ordered, or your items are super heavy (over 25kg), we will make a note and refund/invoice the extra cost.

Once your items are with us we will make sure they are secure and safe during transport to our warehouse. Our warehouse has:

  • Our warehouse has 24 hour Redcare intruder and fire security. This means that in the event of a break in or fire the emergency services are contacted automatically by an external service provider.

  • We have a 24 hour CCTV system that records all movements within our building on every floor and every corridor.

  • Staff trained to maintain and monitor all security services

  • Intruder alarm system on all doors & reception area

  • Fire & smoke alarm system throughout store

  • All stores monitored by Security Centre after trading hours

  • Staff walk-around before reception opens

  • Daily store patrols by staff

  • Staff walk-around before reception closes

  • Requirement for customer ID and proof of address

We will only notify you if we are unable to collect your items. If you would like the confirmation that your items have been collected just email us and we will let you know!


4. Re-delivery date

The holidasys are over and it's time to have your items back. Since our costs include storage week fees, and you've filled out the form with your re-delivery date, all you need to do is get ready for delivery! The day before your delivery date we will email you with the time slot. We will deliver your items on the day you have chosen to your reception/postal room! 

We are so happy that you have chosen us to store your items, we know you won't be dissapointed with our service and experience!